Business Policy and Strategic Management Research Paper

Business Policy and Strategic Management - Research Paper employmentInternal functioning at Southwest Airlines Southwest held the tag of low greet airlines in USA for so many years. However, some internal hiccups light-emitting diode to an unexpected change in its structure and internal functioning. It was considered one of the best companies to work for but increased labor costs and rising fuel prices sullen these cordial relations into sour ones. While employees started complaining of low wages, Southwest also suffered as strikes and complaints by employees deteriorated the culture at and image of Southwest. Distanced employee relations and family line 11 attack worsened the situation and customer complaints also started rising because of increased demands for safety in flights and long ticketing process. Emergence of other low cost competitors like JetBlue and AirTran threatened the very existence of Southwest Airlines because of which sustaining low prices became a daunting t ask for Southwest. One implicit reason behind such pernicious transformation was the change in leadership witnessed at Southwest. Herb Kelleher was the person who employees identified with. However, with Gary Kelly replacing Kelleher, problems started emerging as employees lost the bonding and affection they had with the follow under the leadership of Kelleher (Katrina 2001).